Monthly Archives: April 2011

Is your online customer community damaging customer loyalty?

Editor’s note: Terry Vavra and Doug Pruden are partners at research firm Customer Experience Partners. Vavra is based in Allendale, N.J. Pruden is based in Darien, Conn. A wonderful trend has developed over the past few years. Thanks to the … Continue reading

Posted in Market Research Best Practices, Marketing Best Practices, Research Blogs and Communities, Social Media and Marketing Research, The Business of Research | 2 Comments